How can I change my email address or phone number?

You cannot change your email or phone number by yourself. In order to change these details, please contact support team and they can help you with that. It’s mandatory to use an active and reachable email address and phone number in case we need to contact you.

How to change my bank account number?

To change your bank account number, please use self service link in Wolt Partner App and it will be able to provide you a registration form.There you need to put your new IBAN and BIC codes. We will make the change and let you know as soon as it is done.

Can I change my vehicle type?

If you want to change your vehicle type, please let our support team know about this. You cannot change your vehicle type yourself, and it is super important to have it changed in the system. Changing vehicle type in Wolt Partner App changes only the preferred navigation method in your selected navigation app!

How can I change my contract?

To change your contract please contact Wolt Operation team! You can do that by selecting ''Other'' ---> ''I want to contact Operations team'' ---> ''Other questions''.

Please note that we can change contracts only at the beginning of a payment cycle.

Where can I see my current contract?

To see your contract, you can log in to hellosign.com using the same email address as registered on your Wolt account. The contract is also sent to your email address when you sign it. You can therefore search for it from your email inbox with the keyword “Hellosign”.

How can I terminate my contract?

In order to terminate the contract, you should first notify the courier team about your wish. We will then begin the contract termination process.

The first step in terminating the contract is to return the equipment that is in your possession. After you have returned the equipment and our partner has confirmed that the equipment has been returned to us, we will be able to terminate our partnership.