First try to find an answer to your question from this website - there is a high chance that what you are looking for is already here. If you do not find the answer you are looking for, reach out to us. There are 2 ways to do that:

Support chat

Support chat is a quick way to get help as they answer within a minute. During busy times, the answer can take longer, because you are answered by real people, not robots. But don't worry, you will always be answered.

Support will help you as much and as quickly as they can and it is best practice to write to them in case you have any issues or questions regarding ongoing orders.

That means, you can ask support’s help with things such as:

Not finding the location of the customer or restaurant

Not being able to reach the customer

Changing your phone number and email address

Compensations Accidents (damaged food, traffic accidents)

Issues with orders

There is more to the list, but those were just the main examples. When contacting support, please be very precise about your issue and give as much detail as possible.

There is more to the list, but those were just the main examples. When contacting support, please be very precise about your issue and give as much detail as possible.

Operations team

You can reach out to the operations team is via our email and via Wolt Partner App.

Via Email: please use the same email address which you have linked to your courier profile. You can check it from the app by clicking on the three stripes in the upper-left corner and then clicking on your name.

Via App: in self service press ''Other'', then ''I want to contact Operations team''.

Contact the operations team in case you have payment related questions, you want to give us feedback, or talk about serious questions.

The courier team will usually answer within 5 working days.