How to behave in the restaurant and shops
We'd like to remind you of a few important things that will help you to be a real superhero when you arrive at the restaurants to take your order. Also remember that nowadays on the Wolt platform, customers can not only order from their favorite restaurants, but they can also order the products they need from shops! The Wolt platform is home to brands such as Rimi, Topo Centras, Samsung and countless other stores, and the number is growing every day. And the bigger the number, the more orders and the more earnings!
1. Make sure you take the order of the customer whose name you see on your app.
2. Don't forget that both you and the venue can see the order number. This can also help identify the order.
3. If the order is not marked as ready, wait for it outside of the venue
4. Be polite and feel free to ask questions and clarify information with the venue staff.
5. Increasingly, we are seeing higher-value orders from a variety of shops and stores, and we don't want them to go to the wrong hands and leave us with the financial consequences.
6. Sometimes orders from shops won't even need our bag! Some shops drop off their orders already in their bags or boxes, so it's up to you to make sure they reach the customer successfully.
7. If you don't want to receive orders from shops, please let us know. Important: You can opt out of receiving orders from our merchant partners, but this will mean that you won't receive orders from all merchants (shops, flower shops, etc.) Please weigh this option carefully, as opting out may reduce your earnings.
Remember and understand that a rushed or incomplete order costs a lot of nerves, fuel costs, time and quality. And our goal is high quality and happy customers who order more and more.