Why do I need to verify my identity?
Verifying your identity helps keep the Wolt platform secure for everyone, including you. It ensures that deliveries are only made by the courier partner who was onboarded. Since your profile is personal, this step helps protect it and prevents unauthorized access or use.

Why do I need to take a selfie for identity verification?
Taking a selfie helps confirm that the person making deliveries is the same person who registered on the platform. This helps protect your profile and the platform from misuse or fraud.

What should I take a picture of, and what happens if I don’t follow the guidelines?

You must take a clear selfie with your face fully visible - no sunglasses, helmets, or other headwear that could obscure your face.

Please don’t:

- Submit a photo of someone else

- Use a screen recording or image

- Send a selfie where your face isn’t clearly visible

If the selfie taken doesn’t follow the guidelines, your profile may be flagged and could be temporarily deactivated, blocked, or even terminated, depending on the severity of the violation.

How does facial recognition work?
Facial recognition compares your selfie with the photo on your submitted ID. In some cases, a mismatch may lead to account suspension or termination. This process ensures that the person completing deliveries is the same individual who onboarded and is registered on the platform.

How do I verify my identity?
You’ll receive a notification in the Wolt Partner App when it's time to reverify your identity. The person currently delivering on the account must complete the request by submitting a selfie. If the selfie does not match the government ID we have on file, it may trigger a re-check or an audit.

What documents are required for re-verification?
You may be asked to upload a valid passport, national ID, or residence permit since your ID must confirm your right to work. Driver’s licenses aren’t accepted for this step.

How long do I have to complete the re-verification?
You’ll have 15 minutes to take your selfie. If uploading an ID is required, you’ll have up to 24 hours. If the process isn’t completed within the given time, your profile may be temporarily suspended until the verification is successfully completed.

What happens after I upload my selfie and ID document?
Once you’ve submitted everything, we’ll review your verification. If everything passes, you’re good to go, and you can continue delivering. If there are any issues, we’ll notify you, and you may be asked to re-submit your documents or complete further steps before your account is fully verified.

What if I don’t have a valid ID?
You must have a valid ID confirming your right to work. A driver's license is not sufficient for this purpose. If you do not have an acceptable ID (such as a passport or residence permit), you will not be able to complete the verification process. Please ensure your ID is valid before proceeding with verification.

My verification failed. What should I do?
Please ensure your selfie is clear, well-lit, and shows your face without any obstructions, such as sunglasses, helmets, or other headwear that could obscure your face. If an ID is requested, double-check that your ID is valid and uploaded correctly. We understand this process can be frustrating, but it’s important to complete it accurately to avoid delays in verifying your account.

Do I need to provide a new photo of my ID each time I verify my identity?
If nothing has changed, usually only a selfie is needed. If your ID is expired or there’s a mismatch, you may be asked to upload a new one.

What happens if I don’t complete the re-verification process?
If you don’t complete the process, your profile may be blocked—and you won’t be able to continue delivering.

Once the verification is done successfully, everything will be back on track. If you’re having trouble, contact Wolt Support for help.

What if I don’t look the same as in my ID picture (e.g., weight change, new hairstyle)?
No worries! Changes in appearance are normal. If the system can’t match your selfie, it may ask you to try again. If needed, our support team will help manually.

How long will it take for my verification to be completed?
Most verifications are completed within minutes. If there’s a delay, it might take longer. You’ll get a notification once it’s done.

What happens if I request manual verification and do not give consent to biometric processing?
If you choose not to give consent to biometric processing and request manual verification, your identity will be reviewed by a human instead of using the automatic facial recognition system. This process is perfectly fine, and Wolt’s support team will manually verify your identity using your submitted documents.